Tag Archives: satisfaction

United Airlines to tie executive pay to customer satisfaction

Two weeks after a passenger was violently dragged from one its planes, United Airlines says it is to link pay more closely to customer satisfaction. The US company has also revealed its chief executive, Oscar Munoz, will now not become chairman, as anticipated. The airline has been under heavy scrutiny since video of the incident was shared worldwide. The executive ... Read More »

Maruti Suzuki and Honda awarded the highest rank for customer satisfaction

The findings from J.D. Power 2016 India Customer Service Index (CSI) study reveals that the automakers in the country have collectively improved their after-sales service satisfaction for the eighth consecutive year in India, but satisfaction levels and service consistency vary greatly across the regions of the country. Honda and Maruti Suzuki have jointly topped this year’s customer service index study. ... Read More »